FAQ

Ordering

Q: How do I place an order?
A: You can place an order online by selecting one of our cookie boxes (four-pack, six-pack, or eight-pack). Mix and match your favorite cookies from our current menu to create your perfect assortment.

Shipping

Q: What shipping options do you offer?
A: We offer standard shipping for all orders. Each cookie is sealed in an airtight bag to ensure freshness during shipping.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, depending on your location.

Q: Do you ship internationally?
A: Currently, we only ship within the United States. We hope to offer international shipping in the future.

Product Information

Q: What ingredients do you use in your cookies?
A: We use high-quality ingredients in all our cookies. Some cookies contain nuts, and all cookies are processed on equipment that also processes nuts.

Q: Are your cookies suitable for people with allergies?
A: Our cookies are made in a facility that handles nuts, dairy, and gluten. Please check the product descriptions for specific allergen information.

Returns and Exchanges

Q: What is your return policy?
A: We do not offer returns or exchanges due to the perishable nature of our products. If you have any issues with your order, please contact us within 7 days of receiving your order for assistance.

Cookie Care

Q: How should I store my cookies?
A: Cookies can be stored at room temperature for up to a week. For optimal freshness, store any cookies that won't be consumed within a week in the freezer in their sealed bag.

Q: How do I reheat my cookies?
A: To eat a stored frozen cookie, bring it to room temperature by thawing for an hour on the counter, in the bag. Cookies taste amazing reheated. Heat in an oven at 325°F for 3-5 minutes or in a microwave for 5 seconds.